Navigating Emotional Dynamics and Bias in Dementia Support

Supporting people living with dementia mate wareware can be rewarding and emotionally complex.
This course explores how emotional awareness, professional boundaries and recognising bias can help you build compassionate, respectful and culturally responsive relationships.

1-hour online course

Self-paced e-learning.

Self-directed learning

Return whenever you need.

Four practical modules

Tips, advice and resources.

Certificate included

Receive it on completion.

What you’ll explore

Develop the self-awareness and practical skills to navigate emotionally complex situations while supporting your own wellbeing and the wellbeing of others.

Emotional intelligence and relationships

Explore the emotional impact of dementia support and learn how empathy, self-awareness and emotional intelligence can strengthen relationships.

Professional boundaries and wellbeing

Learn how to maintain healthy professional boundaries, manage emotional demands and protect your wellbeing and resilience.

Recognising bias and discrimination

Examine how unconscious bias, assumptions and discrimination can affect people living with dementia mate wareware, their whānau and colleagues.

Inclusive and culturally responsive practice

Develop practical ways to respond to discrimination and create support environments grounded in dignity, cultural humility, inclusion and respect.

About this course

Is this course for me?

This course is designed for anyone supporting people living with dementia mate wareware who wants to strengthen their emotional intelligence, cultural awareness and professional practice. It is especially valuable for people who are new to working in Aotearoa New Zealand, while remaining relevant to experienced practitioners.

It is particularly suited to:
  • Healthcare assistants and support workers
  • Nurses and allied health professionals
  • Community and home support workers
  • Diversional therapists and activity coordinators
  • Team leaders and supervisors
  • Anyone wanting greater confidence when navigating emotionally challenging situations

What will I learn?

You’ll explore how emotions, experiences, assumptions and cultural perspectives can influence everyday interactions. You’ll learn to recognise unconscious bias, respond respectfully to discrimination and approach complex situations with empathy and professionalism.

You’ll also develop strategies for maintaining healthy boundaries and supporting your emotional wellbeing and resilience.

How will this support my practice?

You’ll become more aware of your emotional responses and how these can affect your relationships and decision-making. This awareness will help you navigate challenging situations, communicate compassionately and maintain positive professional relationships.

You’ll be better equipped to foster respectful, inclusive and culturally responsive relationships with people living with dementia mate wareware, their whānau and your colleagues.
Ready to strengthen your emotional awareness and professional practice?

Navigating Emotional Dynamics and Bias in Dementia Support

Build the self-awareness and practical skills to recognise bias, navigate emotionally complex situations and foster compassionate, inclusive relationships while protecting your own wellbeing.